tunic Privacy Policy

This page describes what we collect when you use tunic and how we keep that data protected. We understand that privacy is important to our account holders, and we take data protection seriously. When you register with tunic, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or play our slots, live-dealer tables, and sportsbook markets, we collect certain information. We use that information to verify your identity, process your transactions, detect fraud, and comply with applicable law.

We do not sell your personal data to third parties. We do not share your account activity with marketers or advertisers. We do share limited information with our payment processors, game providers, and regulators where required by law. Our servers may sit outside your jurisdiction; however, we maintain security standards that protect your data regardless of location. This policy explains what we collect, how we use it, who we share it with, and what rights you have over your data.

Our commitment to privacy extends across all regions where tunic operates—Jakarta, Surabaya, Bandung, Medan, Semarang, and beyond. Whether you access tunic via desktop or mobile, your data receives the same level of protection and the same privacy commitments outlined in this policy.

What we collect when you use tunic

We collect several categories of data when you create a tunic account and use our platform. First, we collect identity information: your name, date of birth, email address, phone number, and physical address. We also collect Know Your Customer (KYC) documents: copies of your government-issued ID (passport, national ID, or driver's license), a current selfie, and proof of payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account statement). We require this information to verify your identity, prevent fraud, and comply with financial regulations.

Second, we collect financial information. When you deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, or bank transfer, we record the transaction amount, timestamp, payment method used, and your account balance. We do not store your payment credentials (passwords, PINs, bank account numbers); those are processed directly by your payment provider. However, we do store a record that you made a deposit and from which payment method.

Third, we collect activity information. When you play Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, live-dealer tables, or sportsbook markets on tunic, we log each session: start time, end time, bets placed, outcomes, and final balance. This information helps us detect fraud, settle disputes, and maintain audit trails. We also collect technical data: your device type, browser, IP address, and approximate location (based on IP geolocation). We use this data to improve platform security and user experience.

We do not collect sensitive data unnecessarily

We collect only the data required to operate tunic, verify your identity, process transactions, and comply with law. We do not collect health information, biometric data, or other sensitive categories unless required by a regulatory authority.

How we use your data on tunic

We use the data we collect for several specific purposes. First, we use identity and KYC information to verify your identity, prevent account takeover, and comply with anti-money-laundering regulations. We cross-reference your name, date of birth, and ID documents against fraud databases and sanctions lists. This verification process typically completes within one business day.

Second, we use financial information to process your deposits and withdrawals. When you request a withdrawal via local payment, online payment, e-wallet, mobile banking, local payment, online payment, or bank transfer, we verify that the destination matches your verified payment method and that your account balance covers the withdrawal. We then instruct your payment provider to process the transfer.

Third, we use activity information to detect fraud, settle disputes, and maintain game integrity. If we suspect unauthorized access to your account, we review your session history to identify anomalies. If you dispute a game outcome, we review the session log to verify the result. We also use activity data to identify patterns of unusual play that might indicate fraud or problem gambling.

Fourth, we use technical data to improve tunic's security and user experience. We analyze browser types, device types, and network patterns to identify vulnerabilities and optimize performance. We do not use this data for profiling or targeting.

Who we share your data with on tunic

We share your data with the following categories of third parties, but only to the extent necessary to operate tunic and comply with law:

We do not sell your data to marketing companies, data brokers, or advertisers. We do not share your account activity or balance information with any third party except as described above.

Key takeaways

  • We collect identity, financial, and activity data to operate tunic and comply with law.
  • We do not sell your data to third parties.
  • We share data with payment processors, game providers, and regulators where necessary.
  • We maintain security standards that protect your data regardless of server location.
  • You have the right to access, correct, or delete your personal data by contacting support.

Your rights and data retention on tunic

You have the right to access, correct, or delete your personal data held by tunic. To exercise these rights, contact our support team with a written request. We will respond within 30 days. If you request deletion of your account and all associated data, we will do so, subject to legal obligations to retain certain records (e.g., transaction history for tax purposes).

We retain your data only as long as necessary to operate tunic and comply with law. Identity and KYC documents are retained for as long as your account exists plus seven years after closure (to comply with anti-money-laundering regulations). Transaction history is retained for seven years. Activity logs are retained for two years. If you close your account, we retain the minimum data necessary to settle any outstanding disputes and comply with regulatory requirements.

Cookies and tracking on tunic

tunic uses cookies to maintain your session, remember your preferences, and detect fraud. We use first-party cookies only; we do not use third-party tracking cookies. You can disable cookies in your browser settings, but doing so may impair tunic's functionality. We do not track your activity across other websites. We may use analytics tools to measure aggregate page traffic and identify technical issues, but we do not create user profiles from this data.

Data security and international transfers

We protect your data using industry-standard encryption (SSL/TLS), secure authentication, and restricted access controls. Your tunic account is protected by a password; only you should know this password. We do not store your payment credentials on our servers; they are transmitted directly to your payment provider.

Our servers may be located outside your jurisdiction. However, regardless of server location, we maintain security standards that protect your data in transit and at rest. We do not transfer your data to jurisdictions with weaker privacy protections without appropriate safeguards. You acknowledge that storing data outside your jurisdiction carries inherent risks; however, we maintain industry-standard protections to mitigate those risks.

Contact us about your privacy on tunic

If you have questions about how we use your data, or if you want to exercise your rights to access, correct, or delete your personal information, contact our support team. We will respond to your inquiry within 30 days. Our privacy policy may change over time; we will notify you of material changes via email or by posting an updated policy on the tunic platform. Your continued use of tunic after a policy change constitutes acceptance of the revised terms.

Our services are available only where local law permits. Your use of tunic indicates that you understand and accept this privacy policy and our data practices. If you do not agree with how we use your data, do not create a tunic account or use our platform.

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